Billing
Refund Policy
Last updated September 20, 2026
Credit purchases
Applytone currently sells one-time packs of tailoring credits. The total, currency, and any applicable tax are displayed in Paddle checkout before you confirm payment.
Failed analyses
If an analysis fails before a result is delivered, the reserved credit is designed to be returned automatically. If the balance does not recover, contact support with the approximate time of the attempt.
Refund requests
If a purchase was duplicated, unauthorized, or the credits could not be used because of a verified service fault, email support@applytone.com within 14 days of purchase. Include the account email and Paddle transaction or receipt reference. Requests are reviewed individually and mandatory consumer rights still apply.
Consumed credits
Credits used to deliver completed analyses are generally not refundable merely because the result did not lead to a job outcome. Applytone cannot guarantee interviews or employment.